GaugeCX gives supervisors real-time visibility into every agent, queue, and channel — voice, chat, and SMS — self-hosted in your own AWS account. Your data never leaves your environment.
Stop stitching together reports and refreshing dashboards. GaugeCX shows what's happening on your floor the moment it happens.
Every agent on a single radial view — available, on-call, after-call work, or offline — updating live as your floor moves.
Voice, chat, and SMS at a glance. Each channel gets its own shape, each status its own color — decode the whole floor instantly.
Queue depth, wait times, and service level updated live — so you know the moment an SLA starts to slip, not an hour later.
Get notified the instant a queue backs up or service level drops — before your customers ever feel it.
Sparklines and trajectory tables show where your floor is heading — not just where it is right now.
Deployed via AWS CDK into your own account. No data egress, no third-party access — you own the entire stack.
A 30-second look at GaugeCX monitoring a live contact center.
GaugeCX lives entirely in your cloud. Three steps from zero to a live floor view.
One CDK deploy stands up GaugeCX in your AWS account — dashboard, real-time poller, and a secure WebSocket. Nothing leaves your environment.
Point it at your Amazon Connect instance and sign supervisors in with secure Cognito auth. More platforms on the way.
Open the dashboard and watch your floor come alive — agents, queues, channels, alerts, and trends, all in real time.
GaugeCX isn't another SaaS that siphons your contact center data into someone else's cloud. It deploys directly into your account and runs entirely under your control.
One flat per-agent rate. No per-seat supervisor fees, no data charges, no surprises.
We're onboarding a small group of founding customers at 50% off your first year in exchange for feedback and a short case study. Limited spots.
Apply for a spot →GaugeCX is built by Aerivox Solutions — a contact-center-first firm that stands up, hosts, and supports contact centers. Don't want to run the deployment yourself? We can stand it up for you.
Meet the team →Book a 20-minute demo and watch GaugeCX monitor a live contact center in real time.
Book a demo →